Help & contact
Find quick answers, steps to prepare or troubleshoot a call, and a direct way to contact support.
Common questions
Creating an account is free. Confirm your phone number during signup, check the destination and rate, then choose a one-time credit purchase of US $3, $5 or $8 using an available payment method. There is no subscription or automatic recharge. Paid credit is for Dadaphone calls on the purchasing account, does not expire, and cannot be transferred or resold. Only connected call time is charged; voicemail may answer and count as connected. Unconnected calls are not charged. Dadaphone is not an emergency service.
Prepare a call
Enter a complete international mobile or geographic landline number. Check the destination, rate and billing increment, then verify your microphone and connection. A numbering guide does not guarantee that a carrier route is available for a particular number.
Prepare a purchase or resolve a payment delay
Review the one-time total and available payment methods at checkout. Stripe or PayPal collects payment details through its checkout flow. Purchasing credit never automatically places a call. If payment succeeded but credit is pending, do not pay again; keep the payment reference and contact support.
Request a refund
Request unused paid credit from Account → Request refund or by emailing support with the payment reference. Refunds return eligible unused purchased credit to the original payment method. This voluntary refund process does not limit any statutory withdrawal right. Find the processing details and withdrawal information in Pricing, credit & refunds.
Troubleshoot a call
For a busy or unanswered call, check History and confirm the full number and local time. If the microphone is blocked, allow browser access, check your operating-system privacy settings, and select the right input device. If a call is rejected, check the country code and number format in the destination guide. Contact support if a payment or call result still looks wrong.
Contact support
Email support@dadaphone.com for account, payment, calling, privacy or abuse help. We respond to refund requests within 24 hours and general enquiries within 3 business days. Include your account email and any call or payment reference. Never send passwords, verification codes or full card details.
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